Client Stories

The reviews are in ...

The best way to learn about a REALTOR® is to hear what previous clients have to say! Over the years, I have had the opportunity to work with many wonderful people and have appreciated them putting their trust in me to help them buy or sell their home. I invest 100% of my time and energy to delivering first-class service and as a result, they have referred their family, friends, and colleagues to umes for advice on buying or selling real estate. My clients' referrals are the best thank you I can receive. For reasons of confidentiality, I only provide my clients' first names.
Nancy and Michael 

My husband and I worked with Kathleen to sell our condo in White Rock. We live in Winnipeg and had the place as an occasional residence for 12 years before deciding to buy in the Okanagan. Kathleen is an outstanding realtor! She inspired great confidence with her professional expertise and unfailing friendliness. Kathleen was very responsive to all our questions, incredibly patient and did all the heavy lifting involved with the sale of our place. It cannot have been easy for her to deal with clients at a distance but she did so with tremendous effectiveness! We cannot recommend her more highly and are extremely grateful for her wealth of knowledge, excellent communication and complete dedication to the sale. She is, without doubt, the consummate realtor: professional, knowledgeable, communicative and simply a lovely human being! Thank you doesn't go far enough! 


Kathleen helped me purchase my first condo almost seven years ago, now we have sold that condo and we are nearing the completion on the purchase of my next home. I am confident that Kathleen’s direction with staging my condo and her attention to the details is what secured me an over ask offer in the middle of the pandemic. During the buying process, Kathleen has guided me through the transaction, educating me along the way to ensure that I am comfortable with the purchase and has made me feel totally confident that she is looking out for my best interests. Kathleen is a skilled negotiator and an expert in her field. I have total trust in Kathleen and would highly recommend her to anyone looking to buy or sell.


Kathleen listed and sold my elderly parents home and was outstanding in every way. She understood that it was a very emotional and confusing experience for my parents and treated them with dignity and respect while supporting them through the entire process.

Kathleen initially met with us in their home. Her manner was professional. friendly and caring. She was extremely knowledgeable about market trends and had done extensive research into past and current listings in the neighbourhood. She was able to advise us when best to put the house on the market and helped us to understand what did and did not need to be done prior to listing the home. She even came armed with the names of people who could help my parents organize and pack, should they need or want the hep. Her calm, candid, yet compassionate manner put my parents at ease and they were immediately confident that she was the perfect realtor for the sale of their home. Their confidence was not misplaced. Kathleen proved to be everything she seemed and more!

Once the house was listed, Kathleen kept my parents up to date on the progress of their sale and we felt confident that she had everything in hand. Kathleen was always very quick to respond to any calls or emails and was amazingly efficient and proactive, ensuring that the process was as smooth and painless as possible for my parents. She was forthcoming and knowledgeable about the market which was undergoing a downturn and was able to assist us in making sound and informed decisions that resulted in a quick and successful sale.

What cemented our admiration for Kathleen was the post-sale experience. She went above and beyond to an extent that can only be described as extraordinary. There was an unexpected delay in the completion of the condo my parents had purchased directly from a developer. Despite the fact that there was absolutely no benefit to Kathleen herself, she supported, advised and advocated for my parents for over 2 months until the condo was complete. We will always be grateful for the generosity with which she shared her time, expertise and advice.

I can’t say enough about the attentiveness, warmth and professionalism Kathleen brings to her job and can say without reservation that anyone who lists with her is in the most competent and excellent of hands!


Kathleen was recommended to us by a friend. This may have been one of the best favours that our friend did to us. The sale of our property went very smoothly and everything happened exactly as predicted. She showed patience, friendship and worked hard. She was punctual to a fault in every respect and never hesitated to give us an answer or find a solution to an unusual problem. We recommend her highly with no reservations whatever. Thank you Kathleen!


Kathleen had been highly recommended to me by friends whose opinion and judgement I value very highly. My experience with Kathleen was so positive from beginning to end. I heartily agree with my friends, as well as with the other clients who have commented here, that she is simply the best of the best. Kathleen inspires complete confidence from the outset; I felt so valued and important right from our first conversation through to the signing of the sale contract - and I know she is there for me still. No stone left unturned, no detail left to chance. A contract inked with Kathleen is perfection. Kudos to Kathleen. Thank you!


I am pleased to say that I recently had occasion to enjoy the services of Kathleen as the listing agent for a property I owned. Although the market conditions were challenging, Kathleen demonstrated high levels of expertise in guiding me through these evolving conditions. Her consummate professionalism was evident every step of the way. Her dedication, and attention to detail ultimately resulted in success. It was a pleasure to work with Kathleen and it is my privilege to recommend her service without reservation.

Erin-Marie and Mike

I have used Kathleen for two purchases and one sale of a property and I love working with her. My parents have used her a few times as well. I will miss seeing her all the time once our property purchase goes through. She is extremely detail-oriented and organized and will do everything she can, within reason, to help you out when it comes to purchasing or selling a property. One of the attributes she possesses which I find extremely important and appealing is that she does not rush you into making a decision so she can get a payout; she truly wants to help you make the best decision for your future. I 100% recommend her to anyone who is in need of a realtor in South Surrey and the surrounding areas.


This summer Kathleen Thomas helped me sell my town house and she was absolutely outstanding. My husband and I have used Bay Realty before and have always found their services incredibly helpful. Kathleen's help with the sale of my town house truly exceeded my expectations by far. We ran into some stressful obstacles with this one; however, Kathleen went above and beyond the call of duty to get around those hurdles and found us a successful offer. My town house sold in three days before we even went to an open house. I was truly impressed. Not only has Kathleen been in this field a long time, she is professional and truly has amazing interpersonal skills. Especially in the Lower Mainland, it can be quite stressful and emotional selling or buying a home. I had absolute confidence in Kathleen and Bay Realty because they know this business. I wouldn't trust anyone else with such an important job. Thank You again Kathleen for all your help. Everything went so smoothly and I couldn't have done it without you!

Get In Touch

Kathleen Thomas

Phone: 778-773-0146


Office Info

Macdonald Realty 604-542-2444

100 - 2429 152 St.  Surrey,  BC  V4P 1N4 

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